FAQs
How long does delivery take?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes 3-5 business days domestically. International delivery may take longer.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us for a return authorization before sending anything back.
Can I exchange an item?
Yes, exchanges are possible within 14 days of delivery. Contact us to arrange an exchange for a different size or style, subject to availability.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I care for my jewellery?
To maintain the quality of your jewellery, avoid contact with water, perfumes, and chemicals. Store pieces separately to prevent scratches.
Do you offer gift wrapping?
Yes, we offer gift wrapping services. Select the option at checkout, and we’ll wrap your order beautifully.
Can I cancel or modify my order?
If you need to cancel or modify your order, contact us immediately. Once the order is processed, changes may not be possible.
Do you have a physical store?
Currently, we operate online only. You can shop conveniently at tillysveaasjewellery.com.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery.
Are your materials ethically sourced?
We are committed to ethical sourcing and sustainability. Our materials are carefully selected to meet high environmental and social standards.
Do you offer custom designs?
Yes, we offer custom design services. Contact us to discuss your ideas, and we’ll work with you to create a unique piece.
What if my item is damaged or faulty?
If you receive a damaged or faulty item, contact us within 7 days, and we’ll arrange a replacement or refund.
How do I determine my ring size?
Refer to our ring size guide on tillysveaasjewellery.com for instructions on measuring your size accurately.
Do you offer repairs?
Yes, we provide repair services for our jewellery. Contact us for details on how to proceed.
Can I pre-order items?
Some items may be available for pre-order. Check the product page for details or contact us for more information.
How do I contact customer service?
For any questions or assistance, reach out via the contact form on tillysveaasjewellery.com.
Do you have a loyalty program?
Yes, we offer a loyalty program for returning customers. Sign up on our website to enjoy exclusive benefits.
What’s the best way to clean my jewellery?
Use a soft cloth to gently polish your jewellery. Avoid harsh chemicals or abrasive materials.
Are your pieces hypoallergenic?
Many of our pieces are made with hypoallergenic materials. Check individual product descriptions for details.
Do you offer wholesale?
Yes, we work with retailers. Contact us for wholesale inquiries.
How do I stay updated on new collections?
Subscribe to our newsletter on tillysveaasjewellery.com for updates on new releases and promotions.